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Shipping

All orders that are in-stock will be shipped within 2 business days from one of our three warehouses which are located in the U.S., the Netherlands, and China. Our warehouses are closed during national holidays of the countries where they are located. Unfortunately, WANDRD cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, lose or impose unanticipated customs or duties to international shipments at their discretion. Shipments can be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes, and volume peaks. See below for more information on each warehouse and the regions that each warehouse will ship to.

North and South America (Ships from U.S. Warehouse)
Orders to these regions are shipped from our warehouse in the U.S. Our standard shipping carrier is UPS and we provide expedited shipping options for most countries. You will receive an email with your tracking number once your order has shipped.

PO Box:UPS is not able to ship to a PO Box. If you need to ship to a PO Box please reach out to us at support@wandrd.com and we will ship your order via USPS.

Europe, Africa and Middle East (Ships from U.K. Warehouse)

Orders to these regions are shipped from our warehouse in the U.K. and the warehouse will select the best shipping method based on your location. See below for additional info when your package is shipped via TNT or Royal Mail.

TNT: TNT Packaging uses the website Spring for tracking. It can take up to 5 business days before their website is updated. You may receive an error when tracking your number through TNT/Spring. You do have the correct tracking number, their system will mark it as an error until your number is updated into their system. 

ROYAL MAIL: Royal Mail's baseline shipping does not offer tracking, we can get you a delivery estimate but we will not be able to provide your orders exact location. We will make sure that you receive what you paid for. 

UK & EU VAT: We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Why does WANDRD charge VAT? One of our warehouse locations is in the United Kingdom (London area). Any order made on wandrd.com with a shipping address in or near the European Union is shipped from this U.K. warehouse. E.U. law requires WANDRD charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because WANDRD has a physical location in the U.K., we charge the 20% U.K. VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

 

Asia and Oceana (Ships from China Warehouse)

Orders to these regions are shipped from our warehouse in China and the warehouse will select the best shipping method based on your location. 

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